Live Chat Management

Live Chat Management & Support Services in Uganda, East Africa

We have several years of management in online live chat functionality for several large organizations.

Whether you’re a financial institution, a university, an insurance firm or an online retail store, your customers rely on your Website for assistance. Are you providing them with the best online experience? How many of your customers do you lose because they are unable to get immediate answers to their questions? What is your current abandonment rate?

Knowing this information is essential, finding a solution is critical. Live chat is fast becoming the preferred communication channel for Web customers all over the world. Today, to compete in an increasingly Web-centric world, providing customers with immediate online assistance at the point of need will provide an extraordinary online experience, give your company an edge, and surpass the competition.

What is Live Chat?

Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure.

Why you need live chat support services?

Choosing to install our live chat support services on your website can give you several benefits:

  • Helping customers complete orders through text chat
  • Real time assistance in page-pushing capabilities for website visitors
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Ability to collect real-time data about your website traffic, visitor information and navigational path

We’ve tailored our packages to suit every sized business.

Whatever your business needs, we’ve got a great Live Chat package to suit you. We think you’ll be thrilled at the way we engage your web visitors, delivers outstanding customer service and captures more warm leads.

  • Fees per Hour
    20,000 UGX per hour
    With this type of plan, the client chooses the number of hours and number of days (for example 5hours for every two days)

  • Fees per Day (24hours)
    100,000 UGX per Day
    With this type of plan, our agents are available 24hours a day and the client chooses the number of Days a month (for example 2days for every month)

  • Fees per Month (30days 24/7)
    2,000,000 UGX per Month
    With this type of plan, our agents are available to monitor and give support to your website visitors for 24/7 and 30days in a month and the client chooses the months in a year (for example 5months in a year)